bj99 live Privacy Policy

1 Introduction and Scope of Application

bj99 live places the highest importance on the privacy of user information. This policy explains what types of information we collect, the purposes for which we use them, how long we retain them, and the circumstances under which they may be shared with third parties.

This policy applies to our website, mobile applications, and all related digital services. Continued use of the services means you have accepted the terms of this policy. To understand the full terms of use of our services, you should also read the Terms and Conditions page.

We reserve the right to change this policy at any time. If significant changes are made, we will try to notify users through the contact details registered with their account. Continued use of the services after any change means you have accepted the updated policy.

2 Information We Collect

bj99 live collects various types of information to provide and improve its services. This information can broadly be divided into two categories: information provided directly by the user, and information collected automatically.

2.1 Information Provided Directly

The following information is collected during account registration and management:

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address and mobile number
• Login credentials (username and encrypted password)
• National ID card or other government-issued document details for identity verification
• Financial transaction details, such as bKash, Nagad, Rocket, or Upay account numbers and bank account information
• Any information or complaints provided when contacting customer support

2.2 Automatically Collected Information

Some technical information is collected automatically while using the platform:

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Time of access to the platform, pages visited, and session duration
• The link or advertisement through which the site was accessed (referrer information)
• Information collected through cookies and similar technologies (details in Section 7)

2.3 Information Received from Third Parties

In some cases we may also receive information from third parties. For example, a payment service provider may send information to confirm transaction status, or an identity verification service provider may report the result of a document check. This information is also handled under the same privacy policy.

3 Purposes of Using Information

Collected information is used only for specific and legitimate purposes. The reasons why we need this information are detailed below:

1. Account Management and Service Delivery: For registration, login, deposits, withdrawals, and gaming service operations.
2. Identity and Age Verification: To confirm that a user is aged 21 or above and to protect the account.
3. Processing Financial Transactions: To securely complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
4. Fraud Prevention and Security: To detect suspicious activity and ensure account security.
5. Customer Support: To resolve issues, handle complaints, and answer queries.
6. Service Improvement: To analyse usage patterns and improve the quality of the platform.
7. Communication: To provide important updates, security notices, and relevant information.
8. Ensuring Responsible Gaming: To identify unusual playing behaviour and take steps to protect the user.

We never use your information beyond the purposes listed above. To learn more about responsible gaming, visit our Responsible Gaming page.

4 Disclosure and Sharing with Third Parties

bj99 live never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

4.1 With Service Partners

Limited information may be shared with selected service providers for payment processing (such as mobile banking providers), identity verification, and technical infrastructure maintenance. These partners may use the information only for their designated tasks and are also bound by confidentiality obligations.

4.2 Under Legal Obligations

Information may need to be disclosed to comply with a competent court order, a lawful request from a government authority, or applicable law. In such circumstances, we provide only the information legally required.

4.3 For Fraud and Abuse Prevention

Limited information may be exchanged with organisations participating in anti-fraud activities in the gaming industry, only when investigating serious matters such as operating multiple accounts or financial fraud.

4.4 In the Event of Corporate Changes

In the event of a business merger, acquisition, or restructuring, user information may be transferred. In that case, the new organisation will also be bound by this same privacy policy, and users will be informed as early as reasonably possible.

5 Data Retention and Security Measures

To ensure the security of your information, bj99 live follows multiple technical and organisational security measures:

5.1 Technical Security

• SSL/TLS encryption used for all data transmission
• Passwords stored using industry-standard hashing algorithms — never in plain readable form
• Financial information stored in encrypted databases
• Firewalls and intrusion detection systems active
• Regular security testing and vulnerability assessments

5.2 Organisational Security

• Only authorised staff may access personal information
• All staff involved in data processing are bound by confidentiality agreements
• Regular security training and awareness programmes are conducted

5.3 Retention Period

All information is retained while the account is active. Even after an account is closed, financial transaction records may be kept for a defined period as required by law. Once the necessary period has passed, information is securely deleted or anonymised so that no individual can be identified.

6 User Rights

You have certain fundamental rights regarding your personal information, which bj99 live respects and provides the means to exercise:

6.1 Right of Access

You may ask at any time what information we hold about you. Upon a written request, we will provide a summary of the information within a reasonable time.

6.2 Right to Rectification

If any information in your account is incorrect or incomplete, you may request a correction. Correcting some information may require identity verification or submission of additional documents.

6.3 Right to Request Deletion

You may request deletion of your account and related information. However, some information may need to be retained for a defined period to meet legal obligations (such as records of financial transactions).

6.4 Opt Out of Marketing Communications

You may unsubscribe from promotional emails or notifications at any time. This will not affect necessary communications related to your account activity.

6.5 Submitting a Complaint

If you have any concerns about the privacy of your information, you may contact our support team. We take every complaint seriously. For general queries, visit our FAQ page.

7 Cookies and Tracking Technology

Cookies and similar technologies are used on the bj99 live website and application. These technologies store small files in your browser that make our services more effective and personalised.

7.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and for security. Without them, the service does not function properly.
• Functionality Cookies: For remembering language preferences, display settings, and other personal preferences.
• Analytics Cookies: To understand how users are using the site, so that the quality of the service can be improved.
• Security Cookies: To detect fraudulent logins and account misuse.

7.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may disrupt core services such as login and secure transactions. Disabling analytics and advertising cookies generally does not affect the core functionality of the service.

8 Protection of Minors

bj99 live is a platform entirely for adults. No person under the age of 21 may register or use the services. We do not intentionally collect any information from minors.

Age is verified at registration and may be requested again at any point if there is any suspicion. If we are informed of an account belonging to a minor, that account will be closed immediately and the associated information will be deleted.

9 International Data Transfers

Our servers and operations may be located in various countries. As a result, your information may be processed or stored outside Bangladesh. In such cases, we ensure that the standard of data protection is not reduced anywhere and that contractual safeguards are maintained.

For international data transfers, industry-standard encryption and security protocols are followed, and legally binding data protection agreements are in place with third-party partners.

10 Policy Changes and Notifications

bj99 live reserves the right to change or update this privacy policy as needed. The "Last Updated" date shown at the top of the policy always indicates the date of the most recent revision.

For significant changes, we will send a notification to the registered email address or display a clear notice on the platform. Continued use of the service after changes have been made will be considered acceptance of the updated policy.

Check this page regularly to stay informed about the latest policy. If you would like to learn more about us, visit the About Us page.